At Pakodio, customer satisfaction is our top priority. Our hassle-free return and refund policy ensures a smooth shopping experience with our products.
Evaluation Period
We offer a 14-day testing period from the date of purchase, allowing you to thoroughly inspect your product and ensure it meets your expectations.
Eligibility for a Refund
You may request a refund if:
- The product received is significantly different from its description on our website.
- The product arrives damaged or defective.
- The product does not meet your needs (within the 14-day testing period).
Non-Refundable Cases
Return & Refunds will not be processed if:
- The product has been misused or mishandled.
- The item shows excessive wear beyond standard testing.
- The return request is made after the 14-day testing period.
Refund Details
- Change of Mind or No Longer Needed: A refund will be issued for the product cost only. Please note that shipping and VAT charges are non-refundable.
- Incorrect or Damaged Items: A full refund will be provided, covering both the product cost and applicable shipping/VAT charges.
- Restocking Fee: A 10% restocking fee will apply for unwanted items or incorrectly placed orders.
- Depreciation Costs: Additional depreciation costs may be charged for misused or damaged items or in cases of special refund requests.
Return Process
- Contact our customer support team at sales@pakodio.com within the 14-day testing period or upon receiving a damaged/incorrect item.
- Our team will provide clear return instructions to initiate the process smoothly.
Commitment to Customer Satisfaction
At Pakodio, we are committed to delivering exceptional service. If you have any questions regarding our refund policy, feel free to contact us. Your satisfaction is our priority!
Contact Information
📍 Address: 48 W George St, Glasgow, G2 1BP, United Kingdom
📞 Phone: +44 141 530 2885
📧 Email: sales@pakodio.com
Policy Updates
We may update this Refund Policy periodically to align with operational, legal, or regulatory changes. Any updates will be reflected on our website, and continued use of our services indicates acceptance of the revised policy.
By purchasing from Pakodio, you acknowledge and agree to this Refund Policy.
